Problem And Solutions

1. Which machine is suitable for my family member?

Please tell us your family member age, disease and oxygen prescription from doctor. We have different models for different patients. You could also consult doctor.

2. I need to go hospital frequently. Can I use your portable machines in car?

Yes, our portable models support work in car, truck. You could run machine by car when you drive. And use battery when you out of car.

3. What is battery life?

We have different battery design models. Their battery life vary from 1 hour to 9 hours. It depends on the model and oxygen supplement flow. Of course, you could order extra battery to expand time.

4. Whether your machine support sleep use?

Yes, our machine support working 24 hours everyday. Our machine work very quite. The working sound is below 45dB. You could also lay machine outside the room if you are sensitive to noise. Our machine matches 5 meters long nasal cannula.

5. How long will be delivery time?

Usually, we arrange shipment from our distributors in your country. You could receive goods within 3 days. If we don’t have distributors in your country, we will arrange shipment by DHL express directly. You could receive goods within 5 days.

6. Does your machine perform safe and reliable?

Yes, our machine has low oxygen alarm and power failure alarm. Once machine has problem, alarm will active to remind users. We have distributors and service stations in most of countries all over the world. They received professional training. You could get as long as 3 or 5 years warranty from Lovego service station in your country.

7. Whether you accept install payment or rental business?

Some Lovego distributors accept rental business and install payment. If you want to rent a machine or make payment by installment, please tell us your name, country and telephone. We will advise our nearest distributor in your country contact you.

All the service problems, email us at, we will reply you in 24 hours.

To get reply on the spot, you can call us at 0086-18754248367.

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